Service Policies

[vc_row css=”.vc_custom_1560485877690{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column][rev_slider alias=”trial-class”][/vc_column][/vc_row][vc_row css=”.vc_custom_1564475746290{padding-top: 50px !important;padding-bottom: 50px !important;}”][vc_column][ultimate_heading main_heading=”Service Policies” heading_tag=”h1″ main_heading_color=”#222222″ sub_heading_color=”#222222″ spacer=”line_only” spacer_position=”bottom” line_height=”1″ line_color=”” main_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:500″ main_heading_style=”font-weight:500;” main_heading_font_size=”desktop:28px;” sub_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:500″ sub_heading_style=”font-weight:500;” sub_heading_font_size=”desktop:28px;” sub_heading_margin=”margin-top:0px;margin-bottom:30px;” line_width=”60″][/ultimate_heading][/vc_column][/vc_row][vc_row css=”.vc_custom_1564633811350{padding-top: 0px !important;padding-bottom: 40px !important;}”][vc_column][vc_column_text]Quotations of fees are valid only for 1 month.
All fees are non-refundable.

Group classes

– Courses must be completed within 4 months.
– Make-up classes can be arranged with trainer at S$30/hour. Usually 1 hour before the next class is sufficient if a 2 hours class is missed.
– Only 2 hours of make-up classes are allowed per course. This is to discourage absence, and to maintain learning quality.

Intensive classes

– Courses must be completed within 1 month.
– Each class must be a minimum of 2 hours.
– Re scheduling of classes must be arranged and agreed between trainer and student at least 24 hours beforehand, otherwise the class will be considered consumed.

Private classes

– Courses must be completed within 12 months, unless specified otherwise.
– Each class must be a minimum of 2 hours.
– Re scheduling of classes must be arranged and agreed between trainer and student at least 24 hours beforehand, otherwise the class will be considered consumed.
– Transport surcharge applies for inaccessible areas by public transport.

Corporate Training

– Please refer to quotation description.

Certificate of completion will be issued on the last day of class with at least 80% attendance achieved.

Yi Mandarin reserves the rights to alter, augment or reduce our proprietary syllabus to improve learning quality.

Yi Mandarin reserves the rights to postpone start of class, with prior notice, if there are insufficient students.

Payment method

1. Cash

2. Cheque

3. Please make cheque payable to “Yi Mandarin Pte Ltd” and mail to Yi Mandarin Centre 7A Trengganu Street Singapore 058461

3. Bank Transfer

Yi Mandarin Bank details
Bank Name: United Overseas Bank Limited
Bank Address: 80 Raffles Place UOB Plaza One, Singapore 048624
Bank Swift Code: UOVBSGSG
Bank Branch Code: 019
Bank Code: 7375

Account Name: Yi Mandarin Pte Ltd
Account number: 340-302-857-4
For UOB account holders

Please remember to note your name or invoice number in “alias” column for processing of transaction

For other bank account holders

Please remember to note your name or invoice number in “remark” column for processing of transaction

4. Credit Card. Through Paypal with a 5% surcharge.

Please note enrolment is not confirmed if payment is not received by due date

Thank you once again for choosing Yi Mandarin as your training provider. We look forward to see you on your first day of class[/vc_column_text][/vc_column][/vc_row]